MAIN DUTIES AND RESPONSIBILITIES:
- Provide excellent customer service by answering their queries and providing them with information about all tours, travel, and relevant information.
- Assist customers with all their travel and Madventures tour bookings.
- Handle customer complaints and resolve them promptly
- Keep up to date with all Madventures tours and the latest travel trends, and learn extensively about Madventures to become a Guru
- Operate Madventures tours and ensure the safety of the tour participants at all times.
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Tours Guide
- Organize and guide tours.
- Ensure the safety of the tour participants, including safety briefs and taking the appropriate action to ensure accidents are prevented
- Provide accurate, informative, and fun information on all Madventure tours to enhance the experience of our customers
- Update product price tables and Break-even analyses for all Travel & Tour products.
- Respecting local customs and traditions. Providing customers with knowledge of these including dress codes, language, and cultural practices.
Travel & Tour Desk Operations
- Operations of a Madventures tour desk on your property for the assigned amount of hours by your department head
- Drive sales for Mad Monkey tours, third-party tours, and travel services to in-house and walk-in guests.
- Support the Guest Experience team to promote and collect payments for nightly events.
- Maintain records of each sale and customer details for administrative purposes
- Manage Travel & Tour payments and expenses in line with Finance policy.
- Resolve logistical and experiential issues as and when they occur, including outside office hours.
- Drive conversion of honest reviews from satisfied guests.
- Use of a Tour Management System (TMS) as a single source of truth for tour bookings.
Job Type: Full-time
Language:
- English (Preferred)
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