BVR Group Asia is an Intergrated service company with 14 active Divisions who dedicated themselves to provide the best quality of service to our client. We are looking for a Talented Corporate Lawyer who will join us and provide legal advice to the team management leadership.
We are seeking a highly experienced and dedicated Operational Manager to oversee all operations at our business located in the healthy lifestyle setting of South Jakarta. The ideal candidate will have a strong understanding of the hospitality industry, proven leadership skills, culinary and a clear vision for delivering the highest standards of customer service.
Responsibilities and Duties:
- Develop and implement the overall strategy for the outlet & business, aligning it with the company’s vision and goals.
- Experience in hospitality would be advantageous.
- Oversee daily operations of the business, including staff management, guest services, housekeeping, food and beverage, safety and security.
- Analyze financial data and prepare budget reports to optimize profitability while maintaining the highest level of service.
- Establish and maintain seamless communication with staff, fostering an environment of transparency and mutual respect.
- Implement effective policies and protocols to ensure the resort operates within legal and ethical guidelines.
- Coordinate with the marketing team to develop strategies that enhance the resort’s visibility and attract a consistent flow of guests.
- Handle customer complaints professionally, ensuring customer satisfaction and repeat business.
- Ensure the resort meets or exceeds health, safety, and sustainability standards.
- Regularly review and evaluate the services provided and make necessary improvements.
$ads={1}
Qualifications:
- Minimum of 5 years of experience in the hospitality industry, with at least 3 years in the role of Operational Manager at a restaurant or hotel.
- Excellent leadership and people management skills.
- Proficient in using management systems and other relevant software.
- Proven track record in managing budgets, driving sales, and achieving financial results.
- Exceptional communication and negotiation skills.
- Strong understanding of tourism, customer service and market dynamics.
- Ability to manage and prioritize multiple tasks.
- Ability to work under pressure in a fast-paced environment.
- Fluent in English & Bahasa
Job Types: Full-time, Contract
Contract length: 12 months
Ability to commute/relocate:
- Jakarta: Reliably commute or planning to relocate before starting work (Required)
Application Deadline: 07/31/2023
