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Job Description :
- Reporting directly to IT Infra Support Lead
- Ensure all the endpoints system are running well and compliant to company standard regulations
- As Layer 1 and 2 layer support across for issues related to the endpoints OS and applications
- Works closely with IT Service Desk team and serves as an escalation point for core end user endpoint
- Manage the deployment of security patches for endpoints operating system and applications
- Performs engineering activities (R&D) required to develop an endpoint solution.
- Perform other duties as required and assigned
Requirement
- Knowledge supporting and configuring solutions using Mobile Device Management (MDM) as it pertains to end user support
- Associates degree in information technology, or equivalent work experience
- At least 3+ years of experience in a technical support role
- Excellent analytical and troubleshooting skills
- Able to manage multiple threads of work simultaneously and knowledge to prioritize appropriately based on business or end-user needs
- Solutions-oriented and a quick problem-solver; can operate autonomously and escalate appropriate
- Have technical knowledge of MacOS, Windows 10/11, iOS, and common end user applications (i.e., MS Office)
Job Type: Contract
Contract length: 12 months
Salary: Rp6,000,000 - Rp7,000,000 per month
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